The phrase that can replace the underlined word in the sentence "I failed the customer service aspects of the position." to give it a more positive connotation without changing the overall meaning
In addition to a word's dictionary definition, connotation describes the feelings that a term evokes. In the end, the word conveys an association other than what it literally means. The connotation of a word can change how something is understood when it is used in writing or speech. As a result, it's essential for authors and speakers to be mindful of the implications of the words they use to ensure that they are establishing the necessary emotional undertones so their audience perceives the presented information appropriately.
There are three possibilities when determining a word's connotation: positive, neutral, or negative
Positive connotation is the pleasant emotion connected to a term that goes beyond its dictionary definition. They may also have a symbolic or cultural significance that inspires a favorable response. In light of the context in which they are employed, these words have the capacity to elicit an emotionally gratifying response.
Customer service refers to the one-on-one conversations that take place between a buyer and a salesperson directly from a business. In the opinion of the majority of retailers, this one-on-one contact is essential to ensuring customer happiness and promoting repeat business.
The ability to communicate with a human being is still regarded as essential by most organizations even in this day and age, when much of customer service is handled by automated self-service platforms. In terms of servant leadership, it is essential.
Hence, option C is the correct option
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